Shipping policy

Last updated: October 31, 2026

Where we ship

We currently ship to addresses in the 48 contiguous United States and Washington, D.C. We're not able to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or outside the United States at this time.

Shipping cost

Standard shipping is free on every order. No shipping fees are added at checkout.

How long it takes

Every blanket is made to order and printed in the USA. Here's what happens after you order:

  1. Your proof: within 1 business day, we email you a digital proof of your design.
  2. Your approval: reply to approve it, or tell us what to change. We'll revise it until you're happy. We'll send one reminder, and if we don't hear back within 2 business days of sending your proof, we'll print the design as shown so your order isn't delayed.
  3. Printing: 1–3 business days after approval.
  4. Delivery: 2–5 business days in transit.

Most orders arrive 4–9 business days after you approve your proof. Business days are Monday to Friday, excluding U.S. federal holidays. In busy seasons (such as November and December), printing and delivery can take longer; we'll post any holiday order deadlines on our website.

Tracking

When your order ships, we'll email you a tracking link.

If your order is delayed

If your order can't ship within the time we told you, we'll email you a new estimate, and you can choose to cancel for a full refund.

Your shipping address

Please double-check your address at checkout. We also show it in your proof email so you can catch any typo before printing. For your security, we ship only to the address entered at checkout. If you need to change it, contact us before you approve your proof. In most cases we'll cancel the order with a full refund so you can place it again with the correct address, and we'll prioritize your new order.

Lost or missing packages

  • If your tracking hasn't updated for 7 days, or your order hasn't arrived within 10 business days after it shipped, email us. We'll investigate with the carrier and our print partner.
  • If your package is lost in transit, we'll reprint and resend it at no cost to you, or refund you in full if you prefer.
  • If tracking shows "delivered" but you can't find your package, please check around your home and with neighbors, then contact us within 7 days of the delivery date. We'll open a trace with the carrier. If the carrier can't show proof of delivery to your address, we'll reprint and resend your blanket or refund you.
  • If the address entered at checkout was incorrect or incomplete, we can't cover the cost of the original order, but we'll offer you a reprint at a reduced price (we'll tell you the exact amount first).
  • If your blanket arrives damaged, please see our Refund & Return Policy.

Questions

Email us at support@kindmory.com. We reply within 1 business day.